Terms & Conditions

Last Updated: September 2025

These Terms & Conditions apply to all treatments and services provided by Kelly Kennedy, trading as Kelly Kennedy Holistic (“we”, “us”, “our”). By booking a treatment, you agree to the following:

1. Appointments

Treatments are by appointment only.

Please arrive on time for your appointment. If you are late, your session may be shortened but the full fee will still apply.

2. Bookings & Payments

Treatments can be booked online, by email, or directly with us.

Payment is required in advance via cash, card, bank transfer, or booking system.

Prices are clearly displayed on our website and may change from time to time.

3. Cancellations & Missed Appointments

Cancellations must be made at least 24 hours before your appointment.

Cancellations made with less notice, or missed appointments, may be charged in full.

If we need to cancel or reschedule, we will give you as much notice as possible.

4. Health & Safety

You must provide accurate health information before treatment. This helps us ensure treatments are safe and suitable for you.

If you have a medical condition, are pregnant, or are under medical care, please check with your doctor before booking.

We reserve the right to decline or stop treatment if it is considered unsafe or inappropriate.

5. Confidentiality & Data Protection

All personal and health information shared with us is kept strictly confidential.

Records are stored securely and retained in line with our Privacy Policy and insurance/legal requirements.

6. Liability

Our treatments are complementary and not a substitute for professional medical care.

We do not diagnose medical conditions or prescribe medication.

To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential loss arising from treatments.

7. Insurance

We are fully insured to provide holistic treatments through Simply Business.

8. Complaints

We aim to provide the highest standards of care.

If you are unhappy with any aspect of your treatment, please raise it with us directly at kellykennedyholistic@gmail.com.

9. Changes to Terms

We may update these Terms from time to time. The latest version will always be available on our website.