Privacy Policy

Last Updated: September 2025

Kelly Kennedy Holistic (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and store your information.

1. Who we are

Kelly Kennedy trading as Kelly Kennedy Holistic
Address: 9 Treforest Road, Wadebridge, Cornwall, PL277HE
Email: kellykennedyholistic@gmail.com

2. What data we collect

  • Name and contact details (when you book or contact us)

  • Health and wellbeing information (only when relevant for treatments, with your consent)

  • Payment details (processed securely via [Stripe/PayPal/Booking System])

  • Website usage data (via cookies/analytics if enabled)

3. How we use your data

  • To provide treatments and manage bookings

  • To respond to enquiries

  • To keep records for insurance and legal requirements

  • To improve our website and services

4. Sharing your data

We do not sell your data. We may share it only with:

  • Our booking/payment providers (for processing payments)

  • Insurance providers (if required for claims)

  • Regulators or legal bodies (if legally required)

5. How long we keep your data

We keep client treatment records for 7 years after your last appointment, in line with our insurance requirements.
For clients under 18, records are kept until the client turns 21 (or 23 if treatment began at age 16–17).
Financial records (such as invoices) are kept for at least 6 years to comply with HMRC requirements.
After these periods, your records are securely deleted or destroyed.

6. Your rights

You have the right to:

  • Access your data

  • Request corrections

  • Request deletion (where legally allowed)

  • Withdraw consent for marketing

  • Complain to the ICO if you are unhappy with how we handle your data.

7. Contact

If you have any questions, email us at: kellykennedyholistic@gmail.com